At Noula, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
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Customers may request a return within 14 days of receiving their order.
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Items must be unused, in their original condition, and returned with their original packaging.
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Products showing signs of use, damage, or alteration are not eligible for a refund.
Refunds
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Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
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If approved, the refund will be processed using the original payment method whenever possible.
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Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
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In such cases, we will arrange a replacement or provide a full refund, including any applicable shipping charges.
Contact Us
For any questions regarding refunds or returns, please contact us:
Email: noula.eg@gmail.com
WhatsApp: +20 155 917 8412
For the fastest response, we recommend contacting us via WhatsApp.