At NOULA, we are committed to providing a smooth and reliable shopping experience.
Shipping
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Orders are typically delivered within 5–7 business days.
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Shipping fees are calculated and displayed at checkout before completing your order.
Order Inspection Before Receiving
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Customers are allowed to inspect their order before accepting and paying for it.
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If the product does not meet expectations, the customer may refuse to receive the order.
Exchange & Return Policy
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Exchanges and returns are available within 14 days from the date of receiving the order.
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Products must be unused, in their original condition, and with all original packaging.
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Products showing signs of use, damage, or alteration are not eligible for exchange or return.
Exchange & Return Process
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Contact our customer support team within 14 days of receiving your order.
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Once your request is approved, we will guide you through the exchange or return process.
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Shipping fees related to exchanges or returns may apply according to the reason for the request.
Damaged or Incorrect Orders
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If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and we will work to resolve the issue promptly.
Contact Us
Email: noula.eg@gmail.com
WhatsApp: +20 155 917 8412
For the fastest response, we recommend contacting us via WhatsApp.